Terms and Conditions club388com –
Complete Guide to Malaysia Members

Welcome to club388com, an online betting and casino gaming platform operating under https://club388com.win. This document is a binding agreement between you ("Member") and club388com ("Platform" or "We") regarding the use of all services we offer.

These terms and conditions take effect as soon as you complete the registration process or access any part of our platform. Continued use of this platform constitutes your acceptance of all terms stated herein, including any updates made from time to time.

These terms should be read together with Privacy Policy and Responsible Gaming Policy ours, which forms part of the overall agreement between you and this platform.

To be eligible for membership at club388com, you must meet the following requirements:

• Aged 18 years and above or the legal age of majority defined by the laws of your jurisdiction, whichever is higher.
• Having full legal capacity to enter into a binding agreement.
• Not a citizen or resident of any jurisdiction where online gambling is fully prohibited by law.
• Has never been dismissed or banned from any gambling platform for fraud or misconduct.
• Registering voluntarily and playing for entertainment purposes only.

Club388com reserves the right to request proof of identity and age at any time. Failure to provide the requested documentation within the specified period may result in a temporary restriction or permanent closure of your account.

Each individual is only permitted to hold one (1) account on the club388com platform. Owning multiple accounts is strictly prohibited and may result in the closure of all related accounts and forfeiture of balances.

During registration, you are responsible for:

• Providing accurate, complete, and up-to-date information including your full name, date of birth, and contact details.
• Keeping your account password confidential and not sharing it with any other party.
• Notify us immediately if you suspect that your account has been accessed without authorization.
• Ensure that the email address you registered with is active and accessible for verification and communication purposes.

Club388com supports a wide range of payment methods for the convenience of Malaysia members, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfers. All financial transactions are conducted in Malaysian Ringgit (RM).

Deposit Requirements:

• The minimum deposit is RM 20 for most payment methods.
• Deposits will be credited to your account within instantly up to 5 minutes depending on the selected payment method.
• Only payment methods registered under your name may be used — third-party payments are not accepted.

Withdrawal Requirements:

• The minimum withdrawal amount is RM 50.
• The bank account or e-wallet used for withdrawals must be registered under the same name as your club388com account.
• The KYC (Know Your Customer) process must be completed before your first withdrawal is processed.
• Withdrawals are typically processed within under 5 minutes for fully verified accounts.
• In cases requiring additional security review, the process may take up to 24 hours.

Club388com offers a variety of bonuses and promotions to members from time to time. Each offer has its own specific terms, which will be stated on the relevant promotions page. General terms applicable to all bonuses are as follows:

• Rollover Requirements: All bonuses are subject to the rollover requirements stated in the terms of the relevant offer. Rollover is calculated based on the total bonus amount received.
• Validity Period: Bonuses have a specified validity period. Unused bonuses or unmet rollover requirements within the set period will be automatically forfeited.
• One Active Bonus at a Time: Members may only hold one active bonus at a time unless otherwise stated.
• One Per Household/Address: The welcome bonus is granted once per phone number, IP address, or residential address.
• Final Decision Rights: club388com reserves the right to cancel bonuses if there is any indication of system abuse.

All games offered on the club388com platform are subject to their respective game rules, which can be found in the help section of each game. The general rules applicable to all games are:

• Game results are final and cannot be disputed once calculated by the system.
• Any technical issues affecting game outcomes will be resolved based on valid system records.
• In the event of a display or calculation error caused by a software bug, the correct outcome based on system records will apply.
• Wagers placed after the official result has been determined are invalid and will be voided.

For sports betting, outcomes based on extra time, penalties, and extensions are subject to specific rules set for each betting market. Please review the market details before placing your bet.

As part of our commitment to security and regulatory compliance, club388com implements a comprehensive Know Your Customer (KYC) process. This process may require you to submit the following documents:

• Identity Document: A valid MyKad or passport.
• Proof of Address: Bank statement, utility bill, or other official document showing your current address (not older than 3 months).
• Payment Method Verification: A screenshot or statement showing that the registered payment method belongs to you.

The KYC process is typically completed within 24–48 business hours. You may continue playing while KYC is in progress, but withdrawals will not be processed until verification is complete.

The following activities are strictly prohibited on the club388com platform and may result in permanent account closure and forfeiture of all balances and wins:

• Using more than one account (whether in your own name or someone else's) to gain bonus advantages.
• Colluding with other players to exploit bonus features or game mechanics (collusion).
• Using automation software, bots, or any unauthorized method to play.
• Attempting to hack, attack, or disrupt the platform's security systems.
• Transferring funds between accounts for the purpose of money laundering.
• Providing false information during registration or the KYC process.

Club388com is committed to responsible gaming principles. We provide the following tools, which you can activate through your account settings:

• Daily/Weekly/Monthly Deposit Limit: Set a maximum deposit limit for a specified period.
• Loss Limit: Limit the amount of losses you are willing to absorb within a given period.
• Session Time Limit: Set daily playtime reminders or limits.
• Gaming Break: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Self-exclude from the platform permanently or for a minimum period of 6 months.

Club388com reserves the right to suspend or close your account at any time for the following reasons:

• Violation of any terms and conditions stated in this document.
• Suspected fraudulent activity or system abuse.
• Failure to provide the requested KYC documentation within the specified timeframe.
• Account closure request by the member for responsible gaming reasons.
• Legal rulings or directives from relevant authorities.

You may also request account closure at any time by contacting our customer support team. Any valid balance in your account (after deducting relevant obligations) will be returned to you within 5–10 business days.

Club388com shall not be held liable for any loss or damage arising from:

• Internet service disruptions beyond our control.
• Hardware or software failure on the user's end.
• Fraudulent actions by third parties unrelated to our platform.
• Financial losses arising from your own betting decisions.
• Any force majeure event including natural disasters, war, or widespread network instability.

In all cases, the maximum liability of club388com to any member shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

Club388com reserves the right to modify, update, or amend any part of these terms and conditions at any time. Members will be notified of significant changes via:

• In-platform notifications upon login.
• Notification email to the registered address.
• An announcement on this Terms and Conditions page with an updated revision date.

Continued use of the platform after the effective date of any amendments constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account before those changes take effect.